Inspirer vos équipes. Élever vos standards. Fidéliser vos clients.

Nos ateliers ne sont pas des formations théoriques. Ce sont des immersions pratiques, taillées sur mesure, où chaque collaborateur repart avec des clés applicables dès le lendemain.
Objectif : transformer vos équipes en ambassadeurs passionnés de votre établissement.

Fidélisation et expérience client

A luxurious hotel lobby features dark polished marble floors with reflections that enhance the depth of the space. Soft yellow lighting emanates from the walls, providing a warm, inviting atmosphere. In the center is a round table adorned with a large bouquet of pink flowers, adding a touch of elegance. Comfortable seating lines the walls, providing resting areas for guests. The modern aesthetic is complemented by the sleek design and minimalist decor.

A luxurious hotel lobby features dark polished marble floors with reflections that enhance the depth of the space. Soft yellow lighting emanates from the walls, providing a warm, inviting atmosphere. In the center is a round table adorned with a large bouquet of pink flowers, adding a touch of elegance. Comfortable seating lines the walls, providing resting areas for guests. The modern aesthetic is complemented by the sleek design and minimalist decor.

Comprendre les véritables leviers de choix et de retour de vos clients.

brown wooden ceiling with brown wooden ceiling

brown wooden ceiling with brown wooden ceiling

a pool and a house

a pool and a house

Culture de service

Instaurer des réflexes communs qui garantissent cohérence et prestige.

Fluidifier la collaboration interne pour un service sans couture.

Communication en équipe

houses near body of water during daytime

houses near body of water during daytime

Formations

Transformez chaque séjour en expérience inoubliable.

empty restaurant

empty restaurant

planters with plant near area rug inside room

planters with plant near area rug inside room

The image shows a modern and elegant hotel lobby with a luxurious seating area. Several cushioned chairs and sofas are arranged neatly around a low coffee table, upon which a decorative lamp is positioned. The flooring features a patterned carpet, while the walls and ceiling are adorned with wooden accents and contemporary light fixtures. In the background, there is a semi-transparent decorative partition that separates the seating area from a bar or restaurant space.

The image shows a modern and elegant hotel lobby with a luxurious seating area. Several cushioned chairs and sofas are arranged neatly around a low coffee table, upon which a decorative lamp is positioned. The flooring features a patterned carpet, while the walls and ceiling are adorned with wooden accents and contemporary light fixtures. In the background, there is a semi-transparent decorative partition that separates the seating area from a bar or restaurant space.

FAQ Ateliers

Quels ateliers proposez-vous ?

Nous proposons des ateliers en hôtellerie de luxe pour améliorer l'expérience client.

Qui anime les ateliers ?

Comment se déroulent les ateliers ?

Où se déroulent les formations ?

Quels sont les objectifs ?

Nos objectifs sont de transformer chaque séjour en expérience mémorable et de développer une culture de fidélisation durable.

Les ateliers sont animés par Linda Augier, forte de plus de 17 ans d'expérience internationale dans l'hôtellerie de luxe.

Les formations se déroulent dans vos établissements selon vos besoins et préférences.

Les ateliers sont adaptées aux équipes et aux managers de l'hôtellerie de luxe.